Here, you’ll find answers to commonly asked questions. From troubleshooting to general inquiries, we’ve got you covered.
No. You can complete it at your own pace. Your progress is saved.
You can reattempt any quiz until you pass.
No. Your certificate of completion is yours to download and share at your discretion. This will be available via the student portal approximately 15 minutes after completion and a copy will be emailed to you approximately 2 hours later.
Yes. It meets the refresher training requirements under the Private Security Act 2004 (Vic). Authorised version incorporating amendments as at 19 June 2025.
We accept major credit cards and debit cards, including Visa, Mastercard, American Express, for online payments.
Yes, we take the security of your payment information seriously. We use industry-standard encryption protocols to protect your data and ensure it remains safe and secure.
Refunds are subject to our refund policy. Please refer to our Terms and Conditions page item 4 for detailed information on our refund process and eligibility criteria.
We do not charge any additional fees for payments. However, please be aware that your bank or payment processor may apply their own fees, which are beyond our control.
As a security measure, we do not store your payment information. Each time you place an order, you’ll need to enter your payment details afresh to ensure the highest level of security.
Once you log in, you’ll be automatically directed to your dashboard where you can start the course, track progress, and access completed modules.
Your dashboard shows real-time progress for each module. Once you complete the course, your certificate will appear under the “Certificates” section for download.
You can view your payment history by logging into your account on our website and navigating to the “Billing” section, where you’ll find a record of your past transactions.
Click the “Forgot Password?” link on the login page to reset it. You’ll receive an email with instructions to create a new password securely.